Objective
This article shows you where to find one-time passcode (OTP) conversion data in Messaging Insights, including the per-country breakdown, so you can see how many verification messages actually resulted in a completed verification.
Product
Programmable Messaging
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Insights.
- Select the Engagement tab.
- Find the OTP Conversion section, and within it the One-Time-Password (OTP) Conversion Rates chart.
- Read the four summary cards above the chart:
- Messages Attempted
- Status OK
- Conversions
- Countries
- Review the OTP Messages Volume chart to see how those figures move over the selected date range.
- Scroll to Passcode Message Conversion Rates by Country. The table lists Country, OTP Conversion Rate, OTP Attempted, OTP Status OK and OTP Conversions.
- To take the country table away with you, select Download CSV on that card.
Additional Information
- The figures follow the date range and the other filters at the top of the page.
- If your account has no verification traffic in the selected window, the chart shows No Results Found and the table shows "No one-time passcode (OTP) traffic found".
- If the data behind the chart cannot be loaded, the card shows Something went wrong; the other cards on the tab keep rendering their own data.
- Countries reports how many distinct destination countries appear in the OTP traffic for the window.
This content was generated by AI and reviewed, edited, and verified by a human.