Objective

This article explains how to top up your Twilio balance with a saved payment method, or make a payment against an invoice, so your services keep running without interruption.

Product

Twilio Billing

Environment

Twilio Console

User Account Permission/Role(s) Required

You need permission to create payment methods and apply payments. If your role does not include it, the Add more funds and Make payment actions are not shown.

Procedure

1. In the Twilio Console, select Billing in the left sidebar.
2. Select Billing. The Overview page for your billing group opens.
3. On the balance card, select Add more funds (on an invoiced billing group, select Make payment).
4. Keep the Use payment method tab selected.
5. Enter the amount in Fund amount. The help text states the minimum and maximum you can pay.
6. Review the balance summary showing how the payment, including any tax, affects your balance.
7. Choose an existing card in Payment method, or add a new one from the same field.
8. Select Add to balance (or Make payment on an invoiced billing group).

Additional Information

• The amount must fall within the stated range for your billing group. Invoiced billing groups only have a minimum.
• Where tax applies, the balance summary shows the tax amount separately from the funds added.
• If the payment cannot be completed, a message reads "Funds could not be added to your balance. Please try again." or, for an invoiced billing group, "Payment could not be made. Please try again."
• Some invoiced billing groups must pay by wire or ACH. In that case card payment is not offered and the page explains "Payment must be made by wire/ACH. Please download your latest invoice for payment instructions."
• To top up automatically instead of manually, see "How do I set up auto-recharge for my Twilio balance?".
• To apply a promo code rather than a payment, see "How do I redeem a promo code?".

This content was generated by AI and reviewed, edited, and verified by a human.