Objective

This article explains how to add extra email addresses that receive your Twilio billing and payment emails, so colleagues outside the default recipients — for example a shared finance inbox — get copies.

Product

Twilio Billing

Environment

Twilio Console

User Account Permission/Role(s) Required

You need permission to update notification settings for the billing group. Without it, the Add additional recipients action is not shown.

Procedure

1. In the Twilio Console, select Billing in the left sidebar.
2. Select Billing. The overview for your billing group opens.
3. In the billing group's navigation, select Settings, then Notifications.
4. In the Email recipients row, select Add additional recipients.
5. In Update additional recipients, type an address in Email address 1.
6. To add more, select + Add another email and fill in the next field. To remove one, select Delete beside it.
7. Select Save recipients.
8. A confirmation message reads "Additional recipients saved." and the addresses are listed under Email recipients.

Additional Information

• Owners, administrators, and billing users still receive billing and payment emails; the addresses you add here are in addition to them. Account owners always appear first in the recipient list.
• Each field must contain a valid email address. Empty or malformed entries show "Enter an email address." or "Enter a valid email address." and nothing is saved.
• To remove an address permanently, delete its field and select Save recipients.
• If the update cannot be saved, a message reads "Unable to update additional recipients. Please try again later."

This content was generated by AI and reviewed, edited, and verified by a human.