Objective

This article shows you how to have Twilio Email forward a copy of the spam complaints reported against your mail to a mailbox you choose, so you can react quickly when recipients mark your email as spam.

Product

Twilio Email

Environment

Twilio Console

User Account Permission/Role(s) Required

You need a role with permission to view and manage email settings. Without it, Settings does not appear under Email in the sidebar.

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Email, then Settings.
3. On the Event tab, find the Forward Spam Messages section.
4. Set Enable forward spam reports to On.
5. Enter the destination in the Email address field.
6. Select Save in that section. A confirmation message reads "Forward spam settings updated successfully".

Additional Information

• To turn forwarding off, set the section to Off and select Save. The email address field is hidden while it is off.
• Not all mailbox service providers supply spam reports, so the forwarded messages may not account for every spam complaint against your email.
• Forward Spam Messages and Forward Bounce Messages are saved independently, each with its own Save button.

This content was generated by AI and reviewed, edited, and verified by a human.