Objective

This article explains how to apply a Twilio promo code to your billing group so its value is credited to your balance.

Product

Twilio Billing

Environment

Twilio Console

User Account Permission/Role(s) Required

You need permission to apply promo codes and create payment methods. If your role does not include it, the Add more funds and Make payment actions are not shown.

Procedure

1. In the Twilio Console, select Billing in the left sidebar.
2. Select Billing. The Overview page for your billing group opens.
3. On the balance card, select Add more funds (on an invoiced billing group, select Make payment).
4. Select the Redeem promo code tab.
5. Enter your code in Promo code.
6. Select the submit action to apply the code.

Additional Information

• A promo code can be up to 24 characters. The field is required.
• If the code is not valid or cannot be applied, the form shows the reason returned for that code so you can correct it or contact support.
• Redeeming a code does not require a payment method — it credits your balance directly.

This content was generated by AI and reviewed, edited, and verified by a human.