Objective

This article shows you where the Twilio Console displays your account's status, active, trial, dormant, or suspended, and what each status offers you, so you can tell straight away whether something needs your attention.

Product

Twilio Console

Environment

Twilio Console

Procedure

1. In the Twilio Console, look at the account status control in the top bar, immediately to the right of the account name.
2. Read the badge. It shows one of the following:
   • Active — the account is in good standing. Alongside the badge you see Available balance: with the amount, or Billing type: Invoiced for an invoiced account.
   • Trial — the account is on a trial. Alongside the badge you see Days left in trial: with the number of days remaining, or Your trial has expired. once the trial is over.
   • Dormant — the account has been marked dormant. Alongside the badge you see your balance or billing type, where available.
   • Suspended — the account has been suspended.
3. Where more detail is available, select Learn more, or select the badge itself, to open the panel:
   • For Active and Trial, the panel shows your balance and your remaining free units per product.
   • For an expired trial, the panel offers an Upgrade button.
   • For Dormant, the panel is headed Your account is now dormant and offers a Keep my account active button, followed by your balance and free-usage details.
   • For Suspended, the panel explains the suspension only when the account was suspended because it appears to have been compromised.

Additional Information

The status shown is for the account you currently have selected. Switch accounts and the badge updates.

This content was generated by AI and reviewed, edited, and verified by a human.