Objective
This article explains how to change the email address you use for your Twilio user profile and how to verify the new address with a one-time code, so that Twilio sign-in and notifications reach the right inbox.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Personal settings.
- On the Personal details tab, select Edit, then select Edit email address.
- In Edit email address, replace the pre-filled value with your new email address.
- Select Next. Twilio sends a verification code to the new address.
- On the Verify email address step, enter the code from the email in Enter Verification code.
- Select Verify and save.
- A confirmation message reads "You have successfully updated your email address." and the Personal details page shows the new address.
Additional Information
- If you have not received the email, select Resend code on the verification step. The link becomes available again after a short wait, and a confirmation reads "Verification code resent."
- The new address must be a valid email address and must be different from your current one. The form shows "New email address must be a valid email address", "New email address is required", or "The new email address is the same as the current one. Please enter a different email address."
- If your user is managed by an organization, the new address must use a domain that the organization has verified. Otherwise the message reads "Managed users can only update their email address using verified domains within the Organization. Please choose an approved domain for your email address."
- Selecting Cancel on the verification step asks "Cancel email verification?" choose Cancel verification to abandon the change, or Back to return to the code entry step and keep your progress.
This content was generated by AI and reviewed, edited, and verified by a human.