Objective
This article explains what happens when you follow a Twilio Console link from documentation, a help article, or a colleague that does not name a specific account, and what to do if the Console asks you to select an account or set up an organization first.
Product
Twilio Console
Environment
Twilio Console
Procedure
- Select the Console link you were given. Links of this kind deliberately leave out the account and organization, so they work for anyone.
- Sign in if you are prompted to.
- The Console fills in your own account, the one you used most recently, and takes you straight to the page the link points to. Nothing further is needed.
- If you see Account required, you have no account selected yet. The message reads: you need to select an account before continuing to your intended page. Select Go to accounts, choose or create an account, then return to the link and reload the page.
- If you see Organization required, the page belongs to an organization and you do not have one yet. Select Go to organization setup, complete the setup, then return to the link and reload the page.
Additional Information
- If the link is malformed or points somewhere outside the Console, you are taken to a not-found page rather than being redirected.
- Because the link resolves to your most recently used account, check the account name in the top bar when you arrive, and switch accounts if it is not the one you intended.
This content was generated by AI and reviewed, edited, and verified by a human.