Objective
This article shows you where to find the key identifiers for your Twilio Flex instance, including your Flex instance SID, TaskRouter workspace SID, and UI version, so you can confirm your setup or quote these details when contacting Twilio Support.
Product
Twilio Flex
Environment
Twilio Console
Procedure
- In the Twilio Console, select Orchestration in the left sidebar.
- Select Flex, then Overview.
- On the Flex Overview page, review the Flex Configuration card. It shows:
- Account SID — the Twilio account the Flex instance belongs to
- Flex Instance SID — the identifier for your Flex instance
- TaskRouter Workspace SID — the TaskRouter workspace that routes your Flex tasks
-
UI version — the Flex UI version your instance runs
- whether the account is a Flex account
- whether the instance is ready
Additional Information
- If a value shows as N/A, that detail is not set for your account yet — most often because Flex has not finished provisioning. Wait for the instance to report as ready and reload the page.
- If the page reports that the Flex configuration could not be loaded, reload the page; if the message persists, contact Twilio Support with your Account SID.
- Have the Flex Instance SID and TaskRouter Workspace SID to hand when you raise a support case about routing or agent behaviour, they identify exactly which instance and workspace to look at.
This content was generated by AI and reviewed, edited, and verified by a human.