Objective
This article helps you reset a Twilio Sync Service, which clears out all of the data and configuration it holds and gives you an empty Service with the same friendly name. Use it when you want to start over in an environment without keeping any of its existing Documents, Lists, Maps, or Message Streams.
Product
Twilio Sync
Environment
Twilio Console
User Account Permission/Role(s) Required
Your user role must allow reading, creating, and deleting Twilio Sync Services.
Procedure
- In the Twilio Console, select Builder tools in the left sidebar.
- Select Sync, then Services.
- In the Name column, select the Service you want to reset. The Service opens on its Configure tab.
- Select Reset this Service.
- Read the Reset this Service? confirmation. It warns that all Service data and configuration are deleted and that a new SID is assigned.
- Select Reset to confirm, or Cancel to keep the Service as it is.
- The console confirms the reset and reports the new SID, then opens the Configure tab for the new Service.
Additional Information
- Reset is destructive and cannot be undone. Every Document, List, Map, Message Stream, permission, and configuration setting in the Service is deleted.
- The new Service keeps the friendly name of the old one but gets a new SID. Update any application code, API keys, or webhooks that reference the old SID.
- Because the SID changes, reset is not a way to clear data while keeping an existing integration working.
- Reset works by deleting the Service and creating a replacement. In the rare case where the replacement cannot be created, the console tells you that the Service was deleted and its data is gone, and returns you to the Services list so you can create a new Service.
- The Configure tab offers reset rather than a plain delete. To remove a Sync Service permanently, use the Sync REST API.
This content was generated by AI and reviewed, edited, and verified by a human.