Objective

This article shows you how to open your notifications in the Twilio Console, tell unread from read messages, act on a notification, and mark it as read, so you do not miss messages Twilio sends you about your account.

Product

Twilio Console

Environment

Twilio Console

Procedure

1. In the Twilio Console, find the bell control labelled My Notifications in the top bar. A small dot on the bell means you have at least one unread notification.
2. Select My Notifications. A panel opens from the side of the screen, titled My Notifications.
3. The panel has two tabs:
   1. Unread — notifications you have not read yet. The tab carries a badge with the number of unread notifications, matching the number of rows in the list.
   2. Read — notifications you have already read.
4. Each row shows the notification's title, a short summary of its contents, and under Received how long ago it arrived. Notifications that need urgent attention are tagged Critical.
5. If a notification offers buttons, select one to go to the page it points to.
6. To mark a notification as read, select the tick button in its Mark read column. The notification moves out of the Unread tab.
7. Select Close side modal to close the panel. The bell and its unread dot update to match what you have read.

Additional Information

• When a new notification arrives while you are working in the Console, its title and summary also appear briefly as an on-screen message, so you see it without opening the panel.
• If you have no notifications, the panel shows No notifications.
• If your notifications cannot be loaded, the panel shows We could not load your notifications with Try reloading the page. and a Reload page button.
• To change which notifications Twilio sends you, select Settings in the left sidebar, then Account settings, then Notification preferences.

This content was generated by AI and reviewed, edited, and verified by a human.