Objective

This article explains how to remove the authenticator app registered for your Twilio two-factor authentication, which is useful when you lose the device or want to go back to receiving codes by text message or voice call.

Product

Twilio Console

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Settings in the left sidebar.
2. Select Personal settings.
3. Select the Login & security tab.
4. Select Actions, then select Delete authenticator app for 2FA.
5. Read the confirmation dialog, which explains that you will no longer be able to use the app to verify yourself and that phone based verification will be used instead.
6. Select Delete authenticator app.
7. A confirmation message reads "2FA method has been successfully deleted." and the 2FA delivery method row falls back to your phone based method.

Additional Information

• This action appears only when an authenticator app is registered and verified. You can add the app again later at any time.
• Selecting Cancel closes the dialog and keeps your authenticator app in place.
• If the deletion cannot be completed, a message reads "Failed to delete 2FA method. Please try again."

This content was generated by AI and reviewed, edited, and verified by a human.