Objective
This article helps you turn on Sync auth token and connection error reporting so those failures show up in the Debugger, which is where you look when Sync clients cannot connect or their access tokens are being rejected.
Product
Twilio Sync
Environment
Twilio Console
User Account Permission/Role(s) Required
Your user role must allow reading Twilio Sync Services to open the page, and updating them to change the settings. Without update access the checkboxes and the save button are unavailable, and you can only view the current values.
Procedure
- In the Twilio Console, select Builder tools in the left sidebar.
- Select Sync, then Settings.
- Under Set debugger settings, select Enable auth token / connection errors in Debugger to have Sync report those errors to the Debugger.
- Optionally select If unchecked only attempts with properly signed tokens are shown. These events can be caused only by somebody with your signing key. to also see unsigned attempts.
- Select Save. The console confirms with "Debugger settings updated."
Additional Information
- These settings apply to the whole account, not to an individual Sync Service.
- The unsigned-events option is only available while the debugger itself is enabled. Turning the debugger off leaves your choice stored but inactive, so turning it back on restores the setting.
- An account that has never saved these settings starts with both options turned off.
- If the settings cannot be loaded, the page shows "Unable to load debugger settings" reload the page to try again.
- To see the errors these settings produce, go to Monitor in the left sidebar and open the Debugger.
This content was generated by AI and reviewed, edited, and verified by a human.