Objective

This article shows you how to build a List picker content template, which presents recipients with a tappable list of options behind a single button.

Product

Content Template Builder

Environment

Twilio Console

User Account Permission/Role(s) Required

Your user needs the content templates create permission for the account.

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Messaging, then Templates.
3. Select Create new template.
4. Enter a Template name and select a Template language.
5. Under Content type, select List picker, then select Continue.
6. In the List picker section, enter your message in Body and the label that opens the list in List button text.
7. In the List item 1 section, enter the Item name, an Item ID, and an optional Item description.
8. Select Add item for each additional option and repeat step 7.
9. Select Save.

Additional Information

• A list picker can hold up to 10 items.
• Body allows up to 1600 characters, List button text up to 20, Item name up to 24, Item description up to 72, and Item ID up to 200.
• Item name and Item ID are required for every item you add.
• List picker templates are eligible for WhatsApp replies within an existing conversation and Apple Messages for Business, and do not require approval. Because of that, list picker templates cannot be submitted for WhatsApp approval, the submit action is unavailable for them.

This content was generated by AI and reviewed, edited, and verified by a human.