Objective
This article maps out where each area of Twilio Flex lives in the Twilio Console, so you can go straight to the section you need, channels, contact center settings, reporting, AI features, users, or troubleshooting tools.
Product
Twilio Flex
Environment
Twilio Console
Procedure
- In the Twilio Console, select Orchestration in the left sidebar.
- Select Flex to expand it, then choose the area you need:
- Overview — your Flex instance details.
- Getting started — the setup steps for a new Flex contact center.
- Pricing — how your Flex usage is billed.
- Channel management — the voice and messaging channels your contact center handles.
- Contact center settings — the features available in your contact center.
- Performance and reporting — service levels and reporting for your contact center.
- AI features — Agent Copilot capabilities such as Ask Copilot, suggested responses, wrap-up notes, customer highlights, and knowledge sources.
- Users and access — single sign-on and who can use your contact center.
- Tools and resources — system checkup and other diagnostic tools.
Additional Information
Flex settings are account-scoped. Confirm you are in the right account before making a change, especially if you use subaccounts for separate contact centers.
This content was generated by AI and reviewed, edited, and verified by a human.