Objective
If Twilio has locked your account after detecting suspicious activity, this article helps you open a recovery ticket so Twilio Support can verify you and restore access to your account.
Product
Twilio Console
Environment
Twilio Console
Procedure
- Sign in to the Twilio Console. When your account has been locked for suspicious activity, the account status area at the top of the page shows a Suspended badge.
- Select the Suspended badge, then select Recover account. The Account Activity Review page opens.
- Review the alert at the top of the page and the recent activity listed below it, so you can describe what you found.
- Select Start account recovery flow.
- Wait for the confirmation message Account recovery ticket created successfully. Twilio Support reviews the ticket and responds to you.
Additional Information
- Only one ticket can be raised per account. If a ticket already exists, the page shows A ticket has already been created for this account and no second ticket is created.
- Choose Start account recovery flow when the activity does look fraudulent. If the activity looks legitimate to you, use the option to raise a ticket saying your account is secure instead.
- Completing the recovery process matters because a compromised account can lead to unexpected charges and exposure of your personal details.
This content was generated by AI and reviewed, edited, and verified by a human.