Objective
This article shows you how to build a Catalog content template so you can send products from your business inventory over WhatsApp, a single product, a selection of products, or your whole catalog.
Product
Content Template Builder
Environment
Twilio Console
User Account Permission/Role(s) Required
Your user needs the content templates create permission for the account.
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Templates.
- Select Create new template.
- Enter a Template name and select a Template language.
- Under Content type, select Catalog, then select Continue.
- In the Catalog section, enter your catalog identifier in Catalog ID.
- Open Number of Products and choose Single Product Message, Multi Product Message, or Catalog Message.
- In the Display section, fill in Catalog title, Body, and Subtitle as needed.
- Under How would you like to specify the item?, choose whether to name the products now, at send time, or a combination of both.
- If you chose to specify products now, fill in each Item section with its Item ID and Section title. Select Add item for each additional product.
- Select Save.
Additional Information
- A catalog template can list up to 30 items.
- Catalog ID allows up to 60 characters, Body up to 1024, and Catalog title and Subtitle up to 60 each.
- Choosing Specify during send time lets you pick the product when you send the message rather than fixing it in the template.
- Catalog templates are eligible for WhatsApp. Business-initiated sends require approval first; replies within an existing conversation do not.
This content was generated by AI and reviewed, edited, and verified by a human.