Objective

This article helps you choose which phone numbers and senders are captured into an existing Conversation configuration, so that new messages and calls on those addresses automatically become conversations.

Product

Conversation Orchestrator

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Orchestration in the left sidebar.
2. Select Conversation Orchestrator, then Conversation configurations.
3. Select the name of the configuration you want to change.
4. Select the Channel Traffic tab. The Automatically captured traffic table lists each Sender, its Sender type, and the Captured channel traffic for it.
5. To add messaging senders, select Add messaging traffic. In the Select addresses to capture traffic from panel, choose your SMS/MMS phone numbers, RCS senders, and Whatsapp phone numbers, then select Save changes.
6. To add voice numbers, select Add voice traffic. In the Select addresses to capture traffic from panel, choose your Voice phone numbers, then select Save changes.
7. A confirmation message reads Traffic capture settings updated. and the new addresses appear in the Automatically captured traffic table.

Additional Information

• Until you select any addresses, the table shows No communications traffic being captured yet, with a link to learn more about traffic capture.
• An address already assigned to another Conversation configuration cannot be selected; the option shows which configuration currently holds it.
• Do not add voice numbers here if they already use Conversation Relay or transcription, the same call would be captured twice.
• Sender types are shown as Phone number, RCS sender, WhatsApp sender, or Wildcard.

This content was generated by AI and reviewed, edited, and verified by a human.