Objective

A Conversation configuration needs a memory store so conversations can be resolved to customer profiles and conversation history can be saved. This article helps you see which memory store a configuration uses, switch it to a different one, and turn observations and summaries on or off.

Product

Conversation Orchestrator

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Orchestration in the left sidebar.
2. Select Conversation Orchestrator, then Conversation configurations.
3. Select the name of the configuration you want to change.
4. Scroll to the Conversation Memory section of the Overview tab. The Memory store card shows the store's name, Memory store ID, Description, and whether Observations and summaries are enabled or disabled.
5. Select Edit on the Memory store card.
6. In the Set up memory store panel, choose a Memory store name from the list.
7. Under Observations and summaries, select or clear Turn on observations and summaries.
8. Select Save changes. A confirmation message reads Memory store updated.

Additional Information

If no store is connected yet, the section shows No memory store and explains that Conversation configurations require a memory store to resolve conversations to profiles and to save conversation history. To manage the store itself, including its own settings and the profiles inside it, select Manage memory store, which opens the store under Data › Conversation Memory.

This content was generated by AI and reviewed, edited, and verified by a human.