Objective

This article helps you change the identifying details of an existing Conversation configuration, its display name, description, how incoming traffic is grouped into conversations, and the webhook Twilio calls with Conversation events.

Product

Conversation Orchestrator

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Orchestration in the left sidebar.
2. Select Conversation Orchestrator, then Conversation configurations.
3. Select the name of the configuration you want to change.
4. In the Details section of the Overview tab, select Edit.
5. In the Edit details panel, update the fields you need:
6. Under Identification, change the Display name or Description. The Conversation configuration ID is shown but cannot be changed.
7. Under Conversation grouping, change the Grouping type to Group by profile, Group by address and channel, or Group by address.
8. Under Webhook, set the Callback URL and HTTP method Twilio uses to post Conversation events for this configuration.
9. Select Save changes. A confirmation message reads Conversation Configuration details updated.

Additional Information

Changing the grouping type changes how new traffic is attached to conversations from that point on: grouping by profile keeps everything for one participant profile together regardless of channel, while grouping by address and channel splits an SMS and a voice call from the same phone number into separate conversations.

This content was generated by AI and reviewed, edited, and verified by a human.