Objective
This article shows you how to permanently remove a knowledge source from a knowledge base, for example when the content is out of date or you need room to add a different source.
Product
Enterprise Knowledge
Environment
Twilio Console
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Enterprise Knowledge, then Knowledge bases.
- Select the knowledge base that contains the source.
- Open the menu at the end of the source's row and select Delete Source.
- In the Delete knowledge source? dialog, read the warning that the source will be permanently deleted everywhere it is being used and that the action cannot be undone.
- Confirm the deletion.
- A confirmation appears and the source is removed from the table.
Additional Information
- Deleting a source removes it everywhere it is being used, and you cannot undo it.
- Delete Source is unavailable while the source is being processed. Wait until it finishes and try again.
- A knowledge base holds up to 10 sources, so deleting one frees a slot for a new source.
This content was generated by AI and reviewed, edited, and verified by a human.