Objective
An address configuration tells Twilio to create a conversation automatically whenever it receives a message sent to one of your addresses, and what should handle that new conversation. This article helps you create or change the configuration for a single address.
Product
Twilio Conversations
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Conversations (classic), then Addresses.
- Find the address you want to configure and select Edit on its row.
- The page header shows the address, its SID once a configuration exists, and badges for the address type, number type, and locality.
- Under Conversation (classic) configuration, optionally enter a Friendly name as a display name for this address.
- Select Autocreate a conversation so Twilio creates conversations for messages that do not belong in an existing conversation.
- Choose the Conversation service where new conversations will be created.
- Choose an Integration:
- None, no extra handling.
- Webhook, enter a Webhook URL for incoming messages, choose a Method (POST or GET), and select the Webhook filters for the events you want, such as onMessageAdded, onConversationUpdated, or onParticipantAdded.
- Studio, choose the Studio flow that should decide how to handle incoming messages.
- Select Create to save a new configuration, or Save if the address already had one. A confirmation message reads Address configuration created or Address configuration saved.
Additional Information
- A webhook set here triggers independently of your global webhooks, so an autocreated conversation can notify your application even if global webhooks are off.
- The Webhook URL, Method, and Webhook filters fields are all required once you choose the Webhook integration; Studio flow is required once you choose Studio.
- If your account has no Studio flows, the Studio flow picker is unavailable and tells you to create a flow in Studio first.
- Address configurations can only be created for addresses that already exist in your account. If the address is not found, the page shows Invalid address and suggests opening the page from the Addresses list instead.
- Facebook Messenger addresses have no separate sender page. For other address types, select View sender in the page header to open the number or sender itself in your senders inventory.
This content was generated by AI and reviewed, edited, and verified by a human.