Objective

This article shows you how to build a Quick reply content template so recipients can answer your message by tapping a button instead of typing a reply.

Product

Content Template Builder

Environment

Twilio Console

User Account Permission/Role(s) Required

Your user needs the content templates create permission for the account.

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Messaging, then Templates.
3. Select Create new template.
4. Enter a Template name and select a Template language.
5. Under Content type, select Quick reply, then select Continue.
6. In the Quick reply section, enter your message in Body.
7. Under Button 1, enter the button label in Title, and optionally an ID you can use to recognize which button the recipient tapped.
8. To offer more choices, select Add button and fill in the next button. To take one away, select Remove on that button.
9. Select Save.

Additional Information

• A template can have up to 5 quick reply buttons.
• Body allows up to 1600 characters, a button Title up to 25 characters, and a button ID up to 200 characters.
• Every button you keep must have a title. If you added a button you do not need, remove it before saving or the template will not validate.
• The ID is a unique identifier that is not shown to the recipient.
• Quick reply templates are eligible for Facebook Messenger, Apple Messages for Business, and WhatsApp. WhatsApp business-initiated sends require approval first.

This content was generated by AI and reviewed, edited, and verified by a human.