Objective
This article shows you how to re-import a knowledge source on demand, so your agents work from the current content instead of waiting for the next scheduled update.
Product
Enterprise Knowledge
Environment
Twilio Console
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Enterprise Knowledge, then Knowledge bases.
- Select the knowledge base that contains the source.
- Open the menu at the end of the source's row and select Refresh Source.
- In the Refresh knowledge source? dialog, confirm the refresh. The dialog notes that the source will refresh everywhere it is being used.
- The table reloads and the source's Status and Last Updated values reflect the refresh.
Additional Information
- Refresh Source is unavailable while the source is already being processed. Wait for the current run to finish before starting another.
- Refreshing affects the source everywhere it is being used, not only in the knowledge base you are viewing.
- For a website source you can also set an Auto-update schedule of Weekly, Biweekly, or Monthly so it re-imports without you asking.
This content was generated by AI and reviewed, edited, and verified by a human.