Objective
This article helps you remove the Conversations (classic) configuration from an address, so Twilio stops autocreating conversations for messages sent to it.
Product
Twilio Conversations
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Conversations (classic), then Addresses.
- Find the address whose configuration you want to remove and select Edit on its row.
- Select Remove configuration.
- A confirmation message reads Configuration removed and you are returned to the addresses list.
Additional Information
Remove configuration is unavailable for an address that has no configuration yet. Removing the configuration does not release or change the underlying phone number, short code, or channel sender, it only removes the Conversations autocreation settings attached to it, so you can configure the address again later.
This content was generated by AI and reviewed, edited, and verified by a human.