Objective

This article explains how to attach batch transcription configurations to a recording configuration so that calls recorded with it are transcribed automatically once the call completes, rather than your having to request each transcription separately.

Product

Programmable Voice

Environment

Twilio Console

User Account Permission/Role(s) Required

Your user role must allow updating Voice configurations.

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Voice, then Recordings.
3. Select the Configurations tab, then Recording.
4. Select the name of the recording configuration you want to transcribe recordings for.
5. Open the Additional features section and select Edit.
6. Under Select Batch Transcriptions Configurations, choose a transcription configuration. Optionally enter a Description (optional) of up to 128 characters explaining what it is used for.
7. To attach more, select + Add another transcription configuration and choose another configuration. You can attach up to three.
8. Select Save. A confirmation appears reading "Recording configuration updated."

Additional Information

• You can also attach transcription configurations while creating a recording configuration, on the Features step of the guided setup.
• You must create the batch transcription configurations first. 
• Transcription attachment is not available on accounts set up for PCI, HIPAA, recording encryption, or external recording storage. On those accounts the Features step and the Additional features section are not shown.
• Attaching a configuration does not change past recordings; it applies to recordings made after you save.

This content was generated by AI and reviewed, edited, and verified by a human.