Objective
This article shows you how to permanently remove a knowledge base from your account, for example when the content is no longer needed or you need room to create a different knowledge base.
Product
Enterprise Knowledge
Environment
Twilio Console
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Enterprise Knowledge, then Knowledge bases.
- Find the knowledge base you want to remove and open the menu at the end of its row.
- Select Delete Base.
- In the Delete knowledge base? dialog, read the warning that the base will be permanently deleted everywhere it is being used and that the action cannot be undone.
- Confirm the deletion.
- A confirmation appears and the knowledge base moves to the Deleting status while it is removed.
Additional Information
- Deleting a knowledge base removes it everywhere it is being used, and you cannot undo it.
- While the knowledge base shows Deleting, use the refresh control in its row to check whether removal has finished.
- You can have up to 5 knowledge bases on an account, so deleting one frees a slot for a new one.
This content was generated by AI and reviewed, edited, and verified by a human.