Objective

This article helps you call off a CPS change you have already scheduled for a future date, so your current CPS plan stays in effect.

Product

Programmable Voice

Environment

Twilio Console

User Account Permission/Role(s) Required

Read access to Voice settings is required to view the page. Update access to Voice settings is required to cancel a scheduled change.

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Voice, then Settings.
3. On the General tab, Calls & Conferences is selected by default. A banner at the top of the page reads "Your CPS is scheduled to change to [value] on [date]", with the note "CPS update will take effect on the selected date in Pacific Time."
4. Select Cancel Scheduled CPS change in the banner.
5. The Cancel Scheduled CPS Change dialog asks: "Are you sure you want to cancel the scheduled CPS change? Your current CPS plan will remain in effect."
6. Select Confirm. The dialog closes and the banner disappears, confirming that no CPS change is pending.

Additional Information

• Select Cancel in the dialog to keep the scheduled change. The banner stays in place.
• The banner only appears while a CPS change is scheduled for a future date. If no change is pending, no banner is shown.
• The Edit CPS button is unavailable while a change is scheduled. Cancel the scheduled change first if you want to submit a different value.
• Scheduled CPS changes take effect on the selected date in Pacific Time.

This content was generated by AI and reviewed, edited, and verified by a human.