Objective
This article shows you how to find the task queues in a TaskRouter workspace and open an individual queue, so you can review or change where tasks wait before they are assigned to a worker.
Product
TaskRouter
Environment
Twilio Console
Procedure
- In the Twilio Console, select Builder tools in the left sidebar.
- Select TaskRouter, then Workspaces.
- Select the name of the workspace you want to work in. It opens on the Overview tab, under a title showing Workspace followed by the workspace identifier.
- Select the Task queues tab, which sits between Operating units and Workflows.
- The Task queues page lists the task queues in the workspace.
- Select a task queue to open its Edit task queue page, where you can change that queue's configuration and save it.
Additional Information
Task queues belong to the workspace you opened them from, so a queue created in one workspace is not visible in another.
This content was generated by AI and reviewed, edited, and verified by a human.