Objective

This article shows you how to add a new task queue to a TaskRouter workspace. Task queues hold tasks until a suitable worker is available, so you create one for each group of work you want to route separately.

Product

TaskRouter

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Builder tools in the left sidebar.
2. Select TaskRouter, then Workspaces.
3. Select the name of the workspace you want to add the queue to.
4. Select the Task queues tab.
5. Select the option to create a new task queue.
6. The Create task queue page opens.
7. Fill in the details for the queue, then save it.
8. The new queue appears on the Task queues page for the workspace.

Additional Information

A task queue exists only in the workspace you created it in. Once the queue exists, point a workflow at it so that tasks are actually routed there, see the article on creating a workflow in a TaskRouter workspace.

This content was generated by AI and reviewed, edited, and verified by a human.