Objective
This article shows you how to find the activities in a TaskRouter workspace and open an individual activity, so you can review or change the states your workers can be in.
Product
TaskRouter
Environment
Twilio Console
Procedure
- In the Twilio Console, select Builder tools in the left sidebar.
- Select TaskRouter, then Workspaces.
- Select the name of the workspace you want to work in. It opens on the Overview tab, under a title showing Workspace followed by the workspace identifier.
- Select the Activities tab, which sits between Task channels and Workers.
- The Activities page lists the activities in the workspace.
- Select an activity to open its Edit activity page, where you can change that activity's configuration and save it.
Additional Information
Activities are the states a worker can be in, for example, available to take work or unavailable. Each worker in the workspace is set to one of these activities at a time, so changing them affects how work is offered across the whole workspace.
This content was generated by AI and reviewed, edited, and verified by a human.