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How do I manage Flex AI features and Agent Copilot?

Objective

This article shows you where the AI features for Twilio Flex are configured in the Twilio Console, including Agent Copilot, so you can review and set up the AI assistance available to your agents.

 

Product

Twilio Flex

 

Environment

Twilio Console

 

Procedure

  1. In the Twilio Console, select Orchestration in the left sidebar.
  2. Select Flex, then AI features.
  3. The AI features page opens on the Overview tab, which summarises the AI capabilities available to your contact center.
  4. Select the Agent Copilot tab to configure Agent Copilot for your agents.

 

This content was generated by AI and reviewed, edited, and verified by a human.

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