Objective

This article shows you how to add a new workflow to a TaskRouter workspace. A workflow holds the rules that decide which task queue a task goes to, so you create one for each routing policy you need.

Product

TaskRouter

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Builder tools in the left sidebar.
2. Select TaskRouter, then Workspaces.
3. Select the name of the workspace you want to add the workflow to.
4. Select the Workflows tab.
5. Select the option to create a new workflow.
6. The Create workflow page opens.
7. Fill in the details for the workflow, then save it.
8. The new workflow appears on the Workflows page for the workspace.

Additional Information

A workflow can only route tasks to task queues in the same workspace, so create the queues you want to target first, see the article on creating a task queue in a TaskRouter workspace.

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