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How do I review performance and reporting for my Flex contact center?

Objective

This article shows you where Twilio Flex performance and reporting lives in the Twilio Console, so you can review service levels, alerts, and contact center insights.

 

Product

Twilio Flex

 

Environment

Twilio Console

 

Procedure

  1. In the Twilio Console, select Orchestration in the left sidebar.
  2. Select Flex, then Performance and reporting.
  3. The Performance and reporting page opens on the Contact center SLAs tab.
  4. Select the tab you need:
  5. Contact center SLAs, review and configure your service level targets.
  6. Alerts, review the alerts raised for your contact center.
  7. Flex insights, open the reporting and analytics for your contact center.

 

Additional Information

The tabs available on your account depend on which Flex reporting capabilities your account has, so you may not see every tab listed above.

 

This content was generated by AI and reviewed, edited, and verified by a human.

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