Objective
This article shows you where the contact center settings for Twilio Flex live in the Twilio Console and what each area of settings covers, so you can adjust how Flex behaves for your team.
Product
Twilio Flex
Environment
Twilio Console
Procedure
- In the Twilio Console, select Orchestration in the left sidebar.
- Select Flex, then Contact center settings.
- The Contact center settings page opens on the Opt-in features tab.
- Select the tab for the settings you want to change:
- Opt-in features, turn optional Flex capabilities on for your account.
- Integrations, connect Flex to an external system.
- Plugins, manage the plugins installed in your Flex instance.
- Unified Profiles, configure unified customer profiles.
- UI components, configure the components shown in the agent interface.
- Flex UI version management, choose the Flex UI version your contact center runs.
- Topics, manage the topics used to categorise conversations.
- Inbound task notifications, configure how agents are notified of incoming tasks.
- Make your changes on the selected tab and save them.
Additional Information
The tabs available on your account depend on which Flex capabilities your account has, so you may not see every tab listed above.
This content was generated by AI and reviewed, edited, and verified by a human.