Objective
This article shows you how to find the workflows in a TaskRouter workspace and open an individual workflow, so you can review or change the rules that decide which task queue a task is routed to.
Product
TaskRouter
Environment
Twilio Console
Procedure
- In the Twilio Console, select Builder tools in the left sidebar.
- Select TaskRouter, then Workspaces.
- Select the name of the workspace you want to work in. It opens on the Overview tab, under a title showing Workspace followed by the workspace identifier.
- Select the Workflows tab, which sits between Task queues and Task channels.
- The Workflows page lists the workflows in the workspace.
- Select a workflow to open its Edit workflow page, where you can change its routing rules and save them.
Additional Information
A workflow routes tasks to the task queues in the same workspace, so create the queues you need before you configure the workflow that targets them.
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