Objective
This article shows you how to reach Flex channel management in the Twilio Console and which channel configurations are available there, so you can set up how customers reach your contact center.
Product
Twilio Flex
Environment
Twilio Console
Procedure
- In the Twilio Console, select Orchestration in the left sidebar.
- Select Flex, then Channel management.
- The Flex channel management page opens on the Voice tab.
- Select the tab for the channel or behaviour you want to configure: Voice, Messaging, Webchat, Email, Interactions, Leave and pause, or Transfers.
- Make your changes on the selected tab and save them.
Additional Information
Not every tab appears on every account, the set of channels available to you depends on which Flex capabilities your account has. Leave and pause and Transfers control agent behaviour rather than an inbound channel, but they are configured from the same page.
This content was generated by AI and reviewed, edited, and verified by a human.