Objective

This article shows you how to add a new worker to a TaskRouter workspace. Workers are the people or endpoints that tasks are assigned to, so you add one for each agent or destination that should receive work.

Product

TaskRouter

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Builder tools in the left sidebar.
2. Select TaskRouter, then Workspaces.
3. Select the name of the workspace you want to add the worker to.
4. Select the Workers tab.
5. Select the option to create a new worker.
6. The Create worker page opens.
7. Fill in the details for the worker, then save it.
8. The new worker appears on the Workers page for the workspace.

Additional Information

A worker's state is one of the activities defined in the same workspace, so make sure the activities you need already exist, see the article on managing activities in a TaskRouter workspace.

This content was generated by AI and reviewed, edited, and verified by a human.