Objective
This article helps you tell Twilio whether an individual answer from Twilio Assistant was useful, and add a reason when it was not, so the assistant's answers can be improved.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, select Ask Twilio Assistant to open the chat panel, then ask a question and wait for the reply.
- To rate the answer positively, select Good response beneath it.
- To rate it negatively, select Bad response beneath it.
- A Feedback form opens. Enter the details of what was wrong with the answer.
- Select Submit feedback to send it, or Cancel to close the form without sending anything.
Additional Information
Each answer is rated on its own, so you can rate some replies in a conversation and skip others. Selecting Cancel dismisses the form and leaves the rest of the chat untouched, and you can carry on asking questions either way. To comment on your whole experience with the assistant rather than a single answer, use the Feedback action at the bottom of the chat panel instead.
This content was generated by AI and reviewed, edited, and verified by a human.