Objective
This article shows you how to find the workers in a TaskRouter workspace and open an individual worker, so you can review or change who tasks are assigned to and the attributes used to match them.
Product
TaskRouter
Environment
Twilio Console
Procedure
- In the Twilio Console, select Builder tools in the left sidebar.
- Select TaskRouter, then Workspaces.
- Select the name of the workspace you want to work in. It opens on the Overview tab, under a title showing Workspace followed by the workspace identifier.
- Select the Workers tab, which sits between Activities and Tasks.
- The Workers page lists the workers in the workspace.
- Select a worker to open its Edit worker page, where you can change that worker's configuration and save it.
Additional Information
A worker's current state is one of the activities defined in the same workspace, so review the Activities tab if you need to change the states workers can be in.
This content was generated by AI and reviewed, edited, and verified by a human.