Objective
Twilio Assistant is an AI assistant built into the Twilio Console that answers questions about Twilio and helps you find your way around the console. This article shows you how to open it and ask your first question.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, open any page in your account.
- Select Ask Twilio Assistant — the assistant button in the corner of the page.
- The chat panel opens with the greeting Hello, I'm Twilio's AI assistant. How can I help you?
- Type your question into the Ask anything field.
- Press Enter, or select the send action, to send it. Your question appears in the chat and the assistant replies below it.
- Keep typing follow-up questions in the same panel to continue the conversation.
- To put the assistant away, close the chat panel. Your conversation is kept, so reopening the panel brings back the messages you already exchanged.
Additional Information
- The assistant needs an account context to work. If you open it from a page that is not inside an account, it tells you to navigate to an account page and try again.
- Sending an empty message does nothing; the assistant prompts you to enter a question to proceed.
- Twilio Assistant answers from Twilio's public documentation. Responses may be inaccurate or incomplete, so verify information before you act on it. Do not enter personal data, message content, or other confidential information.
- The assistant's replies can include source cards linking to the documentation the answer came from.
- On some full-screen pages the assistant button moves to the middle of the edge of the screen, and on pages that already have their own assistant built in the button is hidden.
- The privacy notice and the AI data usage and safety standards for Twilio Assistant are linked from inside the chat panel.
This content was generated by AI and reviewed, edited, and verified by a human.