Objective

This article shows you how to add a new activity to a TaskRouter workspace. Activities are the states your workers can be in, so you create one for each state you want to track, for example a specific kind of break or offline reason.

Product

TaskRouter

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Builder tools in the left sidebar.
2. Select TaskRouter, then Workspaces.
3. Select the name of the workspace you want to add the activity to.
4. Select the Activities tab.
5. Select the option to create a new activity.
6. The Create activity page opens.
7. Fill in the details for the activity, then save it.
8. The new activity appears on the Activities page for the workspace.

Additional Information

Activities are defined per workspace, so an activity you create here is available only to the workers in that workspace.

This content was generated by AI and reviewed, edited, and verified by a human.