Objective
Beyond rating individual answers, you can tell Twilio how the assistant did overall in a short survey. This article helps you find and complete that survey.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, select Ask Twilio Assistant to open the chat panel.
- Ask at least one question, so the conversation has started.
- Select Feedback at the bottom of the chat panel.
- Answer the survey questions. The first question is required; the rest, including the free-text comment field, are optional.
- Select Submit feedback, or select Cancel to close the survey without sending it.
- A confirmation message reads Thank you for your feedback!
Additional Information
The Feedback action only appears once a conversation has begun, and it disappears after you submit the survey. It is also unavailable while a per-answer feedback form is open, so finish or cancel that one first. If the survey cannot be submitted, the assistant tells you it failed to submit the feedback and invites you to try again.
This content was generated by AI and reviewed, edited, and verified by a human.