Objective
This article helps you review every active user on your Twilio account, see which scope and role each of them holds, and narrow the list down when you are looking for someone specific.
Product
Twilio Console
Environment
Twilio Console
User Account Permission/Role(s) Required
An account role that allows you to manage user access. If your role does not include it, the page shows "Access is required".
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Under Account settings, select User management.
- The Active users page opens with columns for User, Scope type, Scope name, and Role.
- To find one person, type their name, email address, or scope name in the search box.
- To narrow by role, select Add filters, select the Role checkbox, open Role, choose one or more roles, then select Apply.
- To include or exclude people whose access is only on subaccounts, open the Subaccount users control, choose Show or Hide, then select Apply.
- Select Clear filter to return to the full list.
Additional Information
- A user can appear with more than one scope and role, for example, a role on the account plus a role on the organization.
- If nobody matches your search or filters, the page suggests trying a different search term or adjusting your filters.
- If the list cannot be loaded, the page shows "Unable to load active users", reload the page and try again.
- People who have been invited but have not joined yet are listed separately on the Invited users page.
This content was generated by AI and reviewed, edited, and verified by a human.