Objective
Deactivating a rule stops it from evaluating your traffic without deleting it, which is how you take a rule out of service temporarily. This article shows you how to switch a rule on or off.
Product
Fraud Risk Engine
Environment
Twilio Console
User Account Permission/Role(s) Required
Your user needs permission to update Fraud Risk Engine rules. Without it, Twilio reports an authorization error and the switch reverts.
Procedure
- In the Twilio Console, select Identity & security in the left sidebar.
- Select Fraud Risk Engine, then Rule Management.
- Find the rule you want to change. If it is already deactivated, set the Status filter to Deactivated or All so it appears in the table.
- Open the rule's actions menu and select View & Manage.
- Use the switch in the panel header to turn the rule on or off. The badge beside it updates to Active or Deactivated.
- For a Twilio-managed rule the change is applied as soon as you flip the switch. For one of your own rules, select Save, and if you are saving it switched off, confirm with Save without activating.
Additional Information
- A deactivated rule stays in your rule list, keeps its configuration, and contributes nothing to any decision until you reactivate it.
- The Status column also shows when the rule's state last changed, so you can see how long a rule has been off.
- The Rules Management table filters to Active rules by default, which is why a rule you just deactivated seems to disappear.
- If the switch does not take effect, Twilio restores the previous state rather than leaving the panel showing something untrue.
This content was generated by AI and reviewed, edited, and verified by a human.