Objective
This article helps you review the observations Conversation Memory has recorded about one customer, and open a single observation to see its full detail.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow reading a Conversation Memory customer profile and listing its observations.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store, then open the Customer profiles tab.
- Select the profile you want to inspect.
- Open the Observations tab.
- Review the observations listed for the profile.
- Select an observation to open its detail view.
Additional Information
- If no observations exist yet, the tab shows Waiting for observations. Observations are extracted from captured conversations, so they appear only once conversations reach the store with memory extraction enabled.
- Each observation records the source it came from and when it occurred, which is useful when you are tracing where a piece of profile data originated.
This content was generated by AI and reviewed, edited, and verified by a human.