Objective
This article helps you remove a CRM or warehouse mapping from a memory store, so that source no longer writes to your customer profiles.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow reading Conversation Memory memory stores and updating them.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store, then open the Data sources tab and choose CRM or Warehouse.
- Find the mapping you want to remove, open its row actions menu, and select Delete mapping.
- Confirm the deletion in the dialog that appears.
- A confirmation appears and the mapping is removed from the list.
Additional Information
- Deleting a mapping removes the link between the dataset and your customer profile traits. The source and the dataset stay saved on your account and can be reused in a new mapping.
- Trait values already written to customer profiles are not removed when you delete the mapping.
- If the deletion fails, an error message appears and the mapping stays in the list.
- If you only want to pause the data flow, disable the mapping instead of deleting it.
This content was generated by AI and reviewed, edited, and verified by a human.