Objective
This article shows you how to tell Twilio whether an Intelligent Alert was useful, so the detection model and the guidance it gives can be improved for your traffic.
Product
Programmable Messaging
Environment
Twilio Console
User Account Permission/Role(s) Required
Your user needs permission to list and read Intelligent Alerts events on the account.
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Messaging intelligence.
- In the Alerts log table, open an alert by selecting its Date and Time value.
- At the top of the alert details panel, next to Is this alert helpful?, select the thumbs-up icon for Helpful or the thumbs-down icon for Not helpful.
- The Feedback form opens. Complete the fields shown:
- If you marked the alert helpful, describe What made this alert helpful? and then choose an option under Any feedback to make this alert better?, Increase impact level, Decrease impact level, Provide more context or suggested resolution, No changes needed, or Other.
- If you marked the alert not helpful, choose a reason under Why was this alert not helpful?, Anomaly is too minor to care, Not an anomaly, Activity was expected, No longer actionable, or Other.
- If you choose Other, complete the Tell us more field that appears.
- Select Submit. A confirmation message thanks you for your feedback.
Additional Information
Do not include confidential or personal information in the free-text feedback fields.
Both the reason and, where shown, the accompanying description are required before the form can be submitted.
This content was generated by AI and reviewed, edited, and verified by a human.