Objective
This article helps you look up one customer profile in a memory store by its profile ID or by one of its identifiers, instead of scrolling through the whole list.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow listing Conversation Memory customer profiles and looking up a profile.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store you want to search, then open the Customer profiles tab.
- Open the filters and choose Filter by ID or identifier.
- Choose what you are searching by: Profile ID, or any identifier configured for the store, such as Email or Phone.
- Enter the value you want to look up and apply the filter.
- The table shows the matching profile. Select its profile ID to open it.
Additional Information
- The identifier options in the filter come from the identity rules configured for that store, so adding a new identifier adds a new way to search.
- If nothing matches, the table shows Profile not found, with a prompt to try a different search term or adjust your filters.
This content was generated by AI and reviewed, edited, and verified by a human.