Objective
This article helps you pause a CRM or warehouse mapping without deleting it, so that source stops writing to your customer profiles until you switch it back on.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow reading Conversation Memory memory stores and updating them.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store, then open the Data sources tab and choose CRM or Warehouse.
- Find the mapping you want to change and use the toggle on its row.
- A confirmation appears, for example Mapping disabled successfully, and the row shows the new state.
Additional Information
- Disabling a mapping keeps its configuration, including its column mappings and sync history, so you can re-enable it later without setting it up again.
- The source and the dataset behind a mapping have their own enable/disable toggles on the mapping's Settings tab. Because sources and datasets are saved at the account level, disabling one of those affects every mapping that uses it, not just this one.
This content was generated by AI and reviewed, edited, and verified by a human.